How to Contact Support for Stack Overflow Internal

Any Stack Overflow Internal user can contact support to submit a help ticket. Certain issues will require an administrator from your organization to contact support.

Free

Free plan users have the following options:

• Submit a ticket with our support team on our support portal. Tickets should typically be answered within one business day.

Basic

Basic plan users have the following options:

• Submit a ticket with our support team on our support portal. Tickets should typically be answered within half a business day.

Business

Business plan users have the following options:

• Submit a ticket with our support team on our support portal. Tickets should typically be answered in four business hours.

Managed Business

Managed Business customers have a Stack Overflow account representative as part of their plan. You have the following support options:

• Submit a ticket with our support team on our support portal. After-hours support is available if you submit a Sev 1 or Sev 2 ticket.

Tickets opened via our support portal are subject to our SLA based on the severity level.

Admins of managed accounts also have access to a dedicated Stack Overflow account representative for non-technical issues. If you need contact information for your account representative, please reach out to our support team.

Enterprise

Enterprise customers have a Stack Overflow account representative as part of their plan. Site admins have the following support options:

• Submit a ticket with our support team on our support portal. After-hours support is available if you submit a Sev 1 or Sev 2 ticket.

Tickets opened via our support portal are subject to our SLA based on the severity level.

Admins of managed accounts also have access to a dedicated Stack Overflow account representative for non-technical issues. If you need contact information for your account representative, please reach out to our support team.