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Learn how to write clear, focused questions that help contributors provide accurate answers.
Applies to:
Free
Basic
Business
Enterprise

Overview

Use these tips to write clear, focused questions that help contributors understand your question and provide accurate answers.

Search before you ask

Search your site before creating a new question.

If you find similar questions but they don't answer your question, include:

  • What you found.
  • What you tried.
  • Why the existing answers didn't answer your question.

This context helps contributors understand your question, avoid repeating the same suggestions, and provide more relevant answers.

Stay on topic

  • Ask questions that fit your site's purpose.
  • Avoid asking for opinions or starting open ended discussions.

Be specific

Give contributors the details and context they need to understand your question.

Include:

  • What you expected to happen.
  • What actually happened.
  • Any relevant background or context.
  • Error messages, screenshots, or other supporting details that support your question.

Keep an open mind

The answer to your question may not be the one you expected, but that doesn't mean it's wrong. If something isn't clear, ask contributors to explain their reasoning or share their sources.

If you have questions or issues, reach out to our support team for help.

https://doc-automation.netlify.app/pdfs/docs/community/all_products/getting_started/ask_good_question.pdf

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