TABLE OF CONTENTS
ADMIN PRIVILEGES REQUIRED
Overview
Premium Success Tiers give Stack Overflow customers a flexible way to get hands-on help reaching specific outcomes with their Stack Overflow investment. Each month, your tier provides a fixed number of Success Accelerators, equally sized units of Professional Services work that you use to obtain services from the Success Accelerator Catalog, in the order and timing that fit your priorities.
| Premium Success Tiers | Core | Plus | Premier |
|---|---|---|---|
| Success Accelerators Per Month | 2 | 4 | 6 |
| Total Success Accelerators (annual) | 24 | 48 | 72 |
Accelerators do not roll over. Unused Accelerators expire at the end of each month.
Example accelerators
Stack Overflow offers dozens of accelerators for integration, enablement, adoption, monitoring, and more. Here are a few examples.
| Title | Description | What our team delivers |
|---|---|---|
| Get Developers Productive Fast | Turn your developers into confident daily users so knowledge-sharing becomes a habit, not a chore. In a live session, we walk your teams through asking, answering, and finding trusted answers inside your private instance. | A one hour live onboarding session for your end users, covering how to ask, answer, and find trusted answers in your instance. |
| MCP Use Case Workshop: Use Case Discovery | A Forward Deployed Engineer identifies one high-impact MCP use case tailored to your agentic workflow. | A confirmed, high-impact use case specific to your environment. |
| Bring Workflows to Life with Custom Video | A custom demo video we produce and deliver — script, voiceover, and assets included — a work product that shows a feature or workflow in action and scales enablement without scheduling a single live session. | A custom demo video — script, voiceover, and assets — delivered to you. |
| Answer a Hard Question with a Custom Data Pull | Have a question your dashboards can't answer? A Forward Deployed Engineer writes and runs a read-only query against your instance and delivers a work product: the result plus the query itself, so you can re-run it later. Scope is a single defined question — delivered once, not a supported product. | A read-only data pull answering your defined question — the result plus the query used to produce it, delivered to you. |
How it works
Each month, you select and schedule eligible Success Accelerators with your assigned Stack representative, using your tier's monthly allotment. Some Success Accelerators require you to first use a Scoping Accelerator to define scope before delivery. All Success Accelerators are published in the Success Accelerator Catalog.
Your delivery team
Accelerators are delivered by a Stack resource, scheduled and subject to availability. This is not a dedicated or named resource. You provide a project owner and, depending on the activities you select, technical resources, moderators, and subject-matter experts aligned to your use cases.
Terms
- Success Accelerators are provided monthly according to your tier and are valid only within your Entitlement Period.
- Any Success Accelerators not used in a given month expire at the end of that month and do not roll over to a future month.
- Success Accelerators that require a Scoping Accelerator are noted in the Success Accelerator Catalog.
- Unused Success Accelerators carry no refund or cash value on termination of the underlying subscription.
- Access to your Stack Internal workspace may be required to deliver certain Success Accelerators.
- On-site sessions are not included in this package and can be arranged separately.
Success accelerator engagement & acceptance
When you identify a Success Accelerator you would like to use, Stack will schedule it for delivery based on availability. Stack begins delivery by sending an Initiation Email to your designated contact, confirming that work has commenced. The date of the Initiation Email is the sole triggering event for using a Success Accelerator, and on that date one Success Accelerator is deducted from your monthly allotment. The Success Accelerator is used on the Initiation Email date, not on the date it was requested or scheduled. Upon completion, Stack will send a Closing Email confirming delivery. Unless you notify your Stack representative in writing of a specific deficiency within three business days of the Closing Email, the Success Accelerator is deemed accepted and delivery is considered complete.
Definitions
Success accelerator The fixed, standardized unit of service offered in the Success Accelerator Catalog. Each Success Accelerator represents a single, predefined service with a defined scope published in advance.
Entitlement period The twelve-month window during which your tier's monthly Success Accelerators are provided.
Scoping accelerator A Success Accelerator used to define the specific requirements, constraints, and desired outcome for a Success Accelerator that requires one.
Success accelerator catalog governance
Stack reserves the right to modify the Success Accelerator Catalog at any time. Customers enrolled in Premium Success Tiers will receive email notice of any updates to the Success Accelerator Catalog in advance of the update taking effect.